The State Bank of Pakistan has issued a clarification amid recent social media concerns over the two-hour cooling period for digital fund transfers. The bank said that while all transfers are processed in real time, funds received in branchless banking accounts can only be accessed after a two-hour window as a precaution against fraudulent transactions.

In an official notification, the central bank stated that all digital fund transfers are processed on a real-time basis and beneficiaries receive the funds in their accounts instantly. However, the two-hour cooling period is specifically applicable to the use or cash-out of funds received in branchless banking wallets or accounts.

"While funds are received instantly in branchless banking accounts, cash withdrawals, online purchases, and mobile top-ups using these funds can only be made after a two-hour window," the SBP clarified.

The cooling period was introduced in April 2023 as part of enhanced 'customer due diligence requirements' for branchless banking. The SBP noted that these accounts typically involve simpler onboarding processes and, therefore, present a higher risk of being used in fraudulent transactions.

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According to the central bank, the cooling period provides customers with a critical time window to report any unauthorised or suspicious activity before the funds are withdrawn or misused.

"The two-hour delay serves as an important safeguard and has proven to be a robust measure against fraudulent transactions since its implementation two and a half years ago," the statement read.

The SBP reiterated its commitment to ensuring the safety and integrity of digital financial services in Pakistan, while continuing to improve mechanisms that protect consumers from financial fraud.